Turtle, Owl, Shark, Fox, Teddy Bear: Who are YOU in Challenging Situations

Speakers: Gabraelle Lane, MS

In this 50-minute webinar, participants will learn the basics of conflict management and practical tools for handling conflict scenarios. It will provide an overview of conflict modes and prepare participants to become conscious of which conflict management modes apply to resolve future challenging situations.

Learning Objectives

1. Define and identify the Thomas-Kilmann five styles of conflict management. (7.3.8)
2. Explore selecting appropriate conflict modes to use in various scenarios.
3. Explore the application of each conflict mode in resolving simple and complex conflicts. (7.3.8)

For CECH you must complete the evaluation following the Livestream after purchase, please email ed*******@so***.org. There will be a live stream survey and a CECH evaluation of this program. Your feedback will assist us in planning future webinars. Thank you!